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Terms & Conditions Of Sale

Weather Conditions, Flight Cancellations & Voucher Validity

1. Ballooning is completely dependant upon the weather and is regulated by the Air Navigation Order. You may be lucky enough to fly on your first attempt. However, due to the unpredictable nature of our weather it may take several bookings to get airborne. Too much or perhaps too little wind can result in your flight being postponed. Rain, fog, poor visibility and low cloud also prevent us from flying. We do our best to advise passengers as early as possible if the flight will or will not take place, but sometimes when the forecast is uncertain this is not always possible until around 2/3 hours before take-off time.

2. To allow for seasonal weather constraints and possible flight
cancellations we recommend you start booking your flight early in the season. The main flying season runs 1st April - 31st October.

3. Flight vouchers are valid for 2 years. If your flight is not taken
within that time you will loose the right to take a flight.

4. All flights are weather permitting. There is no guarantee that a
flight will take place from a particular location or on a particular day. The decisions to fly lies with the pilot in command.

5. Failure to arrive for a confirmed or pre-booked flight will render
the voucher invalid.

6. In order to ensure your safety and compliance with the Air
Navigation Order we reserve the right to cancel a flight at any time up to the moment of launch.

7. Cloud Nine cannot be held liable for any inconvenience or expense incurred due to a flight being cancelled, location changed or failure to fly due to circumstances beyond our control.

8. It is intended that the balloon will be in the air for approximately
1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of the flight.

9. Vouchers are valid for two years from the date of purchase. The flying season runs 1st April - 30th October and flights can be booked within these months.

10. We carry insurance covering our legal liability for passenger injury in accordance with English Law. We will not be liable for loss, personal injury or death beyond our level of cover. Further details of this cover are available on request.

11. Personal effects such as cameras & video are welcome but carried at your own risk.

12. All passengers must be medically fit. No responsibility can be taken for illness or injury due to a pre-existing condition. We are not qualified to express an opinion on your fitness.

13. You cannot fly if you are suffering from a serious medical
condition, pregnant, under the influence of alcohol or drugs or have recently undergone surgery.

14. If you are unable to fly within the validity period due to pregnancy we will extend the validity period of your voucher by nine months or refund the voucher less 30%.

15. If it is certified that there is no possibility of you being
medically fit to take the flight within the validity period we offer the option of a refund less 30% administration costs, or the voucher can be transferred to an alternative passenger. (excluding vouchers issued as a 'prize')

16. Refunds in any other circumstances are at our discretion and will be less a 30% administration charge. A refund will be made to the purchaser not the voucher holder.

17. If you do not wish to use the voucher it may be transferred to a
third party at no extra cost.

18. Should you wish to cancel/alter a pre-booked flight date we require 48 hours notice.

Cloud Nine Balloon Co.
22 November 2008