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Privacy Policy

This page explains how Cloud Nine Balloons uses any information you give to us, and the ways in which we protect your privacy.

The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.

What information do we collect?
We collect three kinds of information from visitors to our website: registered information, feedback/ communication (through emails to the company) and site usage information.

1 Registered information
You do not have to register to use our site, but you do need to register to take part in active forums or purchase and receive orders..

The registration information we collect is: your username (which does not need to be your real name), a password, a postcode (if you wish to give us one) and your email address. This information may stored as a cookie on your computer if you have this enabled. In our online store you can opt not to have your details stored. We do not pass this information to any third party unless you have given prior permission.

2 Feedback
We welcome your feedback. You can contact us by emailing info@cloudnineballoon.co.uk.

i) Comments and questions

If you send an email or letter to the design team, asking for information, we may need to contact other companies or organisations to find that information. If your question is technical, we may need to pass it to our technology suppliers. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your messages for reference purposes, after which it may be deleted.

ii) Forums

Any comments you add to Forums can be viewed by all users. Your registered username will appear next to your comments. We will not publish comments which break our forum rules.

3 Site usage information

Log files

Log files allow us to record visitors' use of the site. We will regularly analyse log file information from our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it.

Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.

What happens when I link to another site?
This site contains links to other websites, both those of government departments and of other organisations. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information you have given us to any other site.

Access to your information and contacting Cloud Nine Balloons
If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email on info@cloudnineballoon.co.uk.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.