Terms & Conditions

Ballooning is completely dependant upon the weather and is regulated by the Air Navigation Order.  You may be lucky enough to fly on your first attempt. However, due to the unpredictable nature of our weather it may take several bookings to get airborne. Too much or perhaps too little wind can result in your flight being postponed.  Rain, fog, poor visibility and low cloud also prevent us from flying.  We do our best to advise passengers as early as possible if the flight will or will not take place, but sometimes when the forecast is uncertain this is not always possible until around 2/3 hours before take-off time. To allow for seasonal weather constraints and possible flight cancellations we recommend you start booking your flight early in the season.  The main flying season runs 1st April – 31st October. Flight vouchers are valid for one year.  If your flight is not taken within that time you will loose the right to take a flight.  All flights are weather permitting. There is no guarantee that a flight will take place from a particular location or on a particular day. The decisions to fly lies with the pilot in command. Failure to arrive for a confirmed or pre-booked flight will render the voucher invalid. In order to ensure your safety and compliance with the Air Navigation Order we reserve the right to cancel a flight at any time up to the moment of launch. Cloud Nine cannot be held liable for any inconvenience or expense incurred due to a flight being cancelled, location changed or failure to fly due to circumstances beyond our control. It is intended that the balloon will be in the air for approximately 1 hour but the pilot has ultimate responsibility for deciding the duration and conduct of the flight. Vouchers are not redeemable for cash.  We carry insurance covering our legal liability for passenger injury in accordance with English Law. We will not be liable for loss, personal injury or death beyond our level of cover.  Further details of this cover are available on request. Personal effects such as cameras & video  are welcome but carried at your own risk. All passengers must be medically fit. No responsibility can be taken for illness or injury due to a pre-existing condition.  We are not qualified to express an opinion on your fitness. You cannot fly if you are suffering from a serious medical condition, pregnant, under the influence of alcohol or drugs or have recently undergone surgery. If you are unable to fly within the validity period due to pregnancy we will extend the validity period of your voucher by nine months or refund the voucher less 40%. If it is certified that there is no possibility of you being medically fit to take the flight within the validity period we offer the option of a refund less 40% administration costs, or the voucher can be transferred to an alternative passenger.   (excluding vouchers issued as a ‘prize’) Refunds in any other circumstances are at our discretion and will be less a 40% administration charge.     A refund will be  made to the  purchaser not the voucher holder. If you do not wish to use the voucher it may be transferred to a third party at no extra cost. Should you wish to cancel/alter a pre-booked flight date we require 48 hours notice.